BSO OffStage Help Center
To create a new account, you must first complete a transaction. After you complete your first transaction, follow the instructions in your invitation email to activate your account. Once you create an account, select the “Login” option in the upper right corner of your screen to enter your e-mail address and password. Remember that some content must be purchased before it can be viewed.
Your username is the email address you used when you created your account. To reset your password, please click here, enter your email address, and click "Send Instructions". You will receive an email with a link that allows you to reset your password.
After logging into your account, click the “Profile” link in the top right corner to update your e-mail address or password.
Login to your account using the incorrect e-mail address and update your e-mail address on your “Profile” page.
Please check the spam folder of your e-mail inbox. If you are unable to locate your confirmation email, but you can login to the site with your e-mail address, then you have successfully registered. You may need to reset your password to access your account. If you are unable to login, please contact email@example.com to verify the status of your account.
Ordering and Payment Help Page
Content and subscriptions can be purchased using any major credit card, including Visa, Mastercard, Discover, and American Express.
If you purchase a monthly subscription, your payment information will be saved for monthly billing.
Your credit card number is securely encrypted and is not viewable by anyone.
Your personal data, such as your credit card number, is encrypted before being transferred via secure server software to our bank. Your data is not stored by us and is not visible to third parties. The encryption converts the characters you enter into a code that can be safely transmitted over the Internet. This information cannot be read by unauthorized persons.
To update your payment information for your Monthly All-Access plan, please call Patron Support at 877.276.1444.
Verify that you have entered the card number correctly and filled in all required fields, which includes name, card number, expiration date, CVV code, and postal code. The postal code must match the billing address for your credit card. If the card information is correct and complete, then your transaction was likely denied by your bank. We would suggest contacting your bank or using a different credit card.
To gift a performance to someone else, we suggest purchasing a BSO Gift Certificate. Gift certificates are valid for four years and can be used to purchase any BSO performance, including tickets for in-person performances, concert livestreams and recordings, and episodes of BSO Sessions. You will receive gift certificate number that can be redeemed on BSOmusic.org for BSO OffStage access.
Yes, you can cancel your Monthly All-Access plan at any time. To cancel, contact us at firstname.lastname@example.org. Note that you will lose your access immediately after cancelling.
CONTENT INFORMATION AND HELP
After you login to the site, find the episode or performance you purchased access to on the home page. Click on it to view the episode or performance landing page. Then select the play button. All videos you have purchased access to will also show up in the "My Library" row on the catalog page.
Yes, you can watch a piece of content as many times as you like, for as long as it is on the site.
We record in 320kb/s at a 48hz sample rate which is considered “transparent “ audio for 5.1 surround sound. Audio in our final BSO Sessions episodes are encoded in AAC at 48k 24bit 320kbs.
Livestreamed performances will remain on the site for a short period of time following the performance. Check each performance for specifics on how long it will be available. Episodes from season 2 of BSO OffStage will remain online until the end of the 2021-2022 season. Once you have purchased access to a performance, you will continue to have access to it for as long as it remains on the site. Episodes from season 1 of BSO OffStage will be removed throughout the 2021-22 season. Check each episode for its expiration date.
At this time, there is no limit on the number devices that can be used to view content.
To share a performance with friends, click the share button from the performance page, and then select one of the buttons to share the concert page using Facebook, Twitter, Pinterest, or LinkedIn. Your friends can purchase access to that concert and you can organize a time to watch it together.
The performances include links to Overture, the program notes of the BSO. Overture includes additional details about the music, composer, and instrumentation.
Go to the video page and click the “Add to Favorites” button. To remove the episode from your favorites list, simply click the button again.
Check your spam folder. Content can be viewed any time after it has been released while it remains on the site. Please login to your account and visit the episode landing page to watch your video.
No, episodes cannot be downloaded, they must be streamed through the BSO OffStage website or watched through the available native applications.
At this time concerts are only available at offstage.bsomusic.org and through the BSO OffStage applications.
Come back to BSO OffStage when your power or internet is restored. The performance should resume where you left off. Once a performance has been posted it can be viewed at any time until it is removed from the site.